Information We Collect

We collect information that helps us provide better financial reporting services to investors in Vietnam. This includes data you provide directly and information we gather automatically when you use our platform.

Personal Information You Provide

• Name, email address, and phone number when you register
• Company details and investment preferences
• Financial data you upload for analysis
• Communication records when you contact our support team

Automatically Collected Data

Our system automatically logs certain information about your visits, including your IP address, browser type, pages viewed, and time spent on our platform. We use this data to improve our services and ensure system security.

How We Use Your Information

Your information helps us deliver personalized financial insights and maintain our reporting platform effectively. We're transparent about every way we use your data.

We process your personal data in accordance with Vietnam's Law on Cybersecurity and Personal Data Protection regulations. When we need your consent for specific processing activities, we'll ask for it clearly and give you control over your decision.

Data Sharing and Third Parties

We don't sell your personal information to anyone. However, we do work with trusted service providers who help us operate our platform and serve you better.

Service Providers We Work With

• Cloud hosting providers for secure data storage
• Email service providers for communication
• Analytics tools to understand how our platform is used
• Security services to protect against threats

All our partners sign strict data processing agreements and are required to protect your information with the same care we do. They can only use your data for the specific services they provide to us.

Legal Disclosure

In rare cases, we might need to share your information to comply with Vietnamese law enforcement requests, court orders, or to protect our legal rights. We'll notify you about such requests unless legally prohibited.

Your Rights and Control

You have significant control over your personal data. Here's what you can do and how to exercise your rights with us.

Access and Portability

You can request a copy of all personal data we hold about you. We'll provide this in a commonly used format within 30 days. If you want to move your data to another service, we'll help make that process smooth.

Correction and Updates

Found outdated information in your account? You can update most details directly through your dashboard. For changes requiring verification, contact our support team and we'll handle it promptly.

Deletion Rights

You can request deletion of your account and associated data at any time. We'll remove your information within 15 business days, though we may retain some records for legal compliance purposes as required by Vietnamese financial regulations.

Data Security and Protection

Protecting your financial data is our top priority. We use multiple layers of security to keep your information safe from unauthorized access, theft, or misuse.

Technical Safeguards

• 256-bit SSL encryption for all data transmission
• AES-256 encryption for data at rest
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Automated threat detection and response systems

Physical and Administrative Controls

Our servers are housed in secure facilities with 24/7 monitoring, biometric access controls, and backup power systems. Only authorized personnel with legitimate business needs can access your data, and all access is logged and monitored.

We train our team regularly on privacy and security best practices. Every employee signs confidentiality agreements and undergoes background checks before handling customer data.

Data Retention and Deletion

We don't keep your data longer than necessary. Our retention periods balance your need for historical access with privacy and storage efficiency.

When retention periods expire, we securely delete your data using industry-standard methods that make recovery impossible. You can always request earlier deletion, though some information may need to be retained for legal compliance.

International Transfers and Local Storage

Your data primarily stays within Vietnam to ensure fast access and comply with local data protection requirements. However, some of our technology partners operate internationally.

Cross-Border Data Handling

When we need to transfer data outside Vietnam, we use approved mechanisms like standard contractual clauses and ensure the receiving country provides adequate protection. We always inform you about such transfers and get your consent when required.

Most of your financial data never leaves Vietnam. Our primary servers are located in Ho Chi Minh City and Hanoi, with regular backups maintained in secure Vietnamese facilities.

Cookies and Tracking

We use cookies and similar technologies to remember your preferences, analyze how you use our platform, and provide personalized experiences.

Types of Cookies We Use

• Essential cookies for login and security functions
• Performance cookies to understand site usage patterns
• Functional cookies to remember your preferences
• Analytics cookies to improve our services

You can control cookie settings through your browser, though disabling certain cookies might affect platform functionality. We don't use advertising cookies or share cookie data with marketing companies.

Children's Privacy

Our financial reporting platform is designed for business and investment professionals. We don't knowingly collect personal information from individuals under 18 years old.

If we discover we've accidentally collected data from someone under 18, we'll delete it immediately. Parents or guardians who believe their child has provided personal information to us should contact us right away.

Policy Updates and Changes

We review this privacy policy regularly to ensure it reflects our current practices and meets legal requirements. When we make significant changes, we'll notify you clearly and give you time to understand the updates.

Minor updates that don't change how we handle your data might be made without individual notification. We'll always post the current version on our website with the revision date clearly marked.

For major changes that affect your rights or how we process your data, we'll email you at least 30 days before the changes take effect. This gives you time to review the updates and make decisions about your account if needed.